In-store purchases from an Aesop store:
Products purchased in an Aesop store may be exchanged at any Aesop store, in accordance with the terms of our returns policy.
Online purchases from aesop.com:
We cannot facilitate online exchanges. To exchange products purchased from our online store, in accordance with the terms of our returns policy, we request that you either:
- visit an Aesop store for an exchange to be coordinated; or
- contact our online Customer Service team below to request a return and complete the purchase of alternative products either online or in-store.